Returns & Exchanges
At XTM Performance, we stand by the quality of our gear and offer a 30-day return policy for all items in their original, unworn condition with tags attached. Whether you need a different size or a full refund, our goal is to ensure you are perfectly equipped for your next adventure.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized shipping location.
Quality Check & Refund
Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing